Returns & Refunds
What is your question about?
Need help ordering
- info@kekwomen.nl
- 072 5090662 or 072 2010147
How do I return an online order?
Register your return through us Returns portal with your order number and email address.
You can choose from:
– Return to the store: free.
– Return via PostNL: €3.95 (this fee will be deducted from the refund).
Please note: it is not possible to drop off your package at a parcel locker.
Once your return has been processed, you will receive a confirmation by email. The purchase amount (minus €3.95 return costs) will be refunded within 5 days, or your Riverty invoice will be adjusted.
Always keep your proof of shipment until your return has been fully processed.
Where can I find my order number?
– In your order confirmation. If you cannot find your order number, please contact our customer care service.
What are the return policy conditions?
You can return unworn items with tags within 14 days. This also applies to sale items.
Can I combine multiple orders into one return?
No, return shipping fees apply per order. However, if an order was delivered in multiple packages, you may return it in a single package.
Can I exchange products?
Money-back guarantee. Not completely satisfied with your purchase? No problem!
If you'd like to exchange a product for a different size, we recommend that you return the current product and place a new order right away, or stop by one of our stores.
Would you prefer that we refund the purchase amount to you? Please contact our Customer Care team, and we'll take care of it right away.
How does the refund work?
– iDEAL | Wero, Credit card: amount (minus €3.95) within 5 working days after processing.
– Gift card: You will receive a new gift card in the store.
– In-store returns: Refund processed within 5 business days, depending on the payment method.
