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How do I return an online order?

Register your return through us Returns portal with your order number and email address.

You can choose from:

– Return to the store: free.

– Return via PostNL with the enclosed return label: €3.95 (these costs will be deducted from the refund).

Please note: it is not possible to drop off your package at a parcel locker.

As soon as your return has been processed, you will receive a confirmation by email. The purchase amount (minus €3.95 return costs) will be refunded within 5 days.

Always keep your proof of shipment until your return has been fully processed.

– In your order confirmation. If you cannot find your order number, please contact us via email at winkel@kekwomen.nl.

A fully completed return form must be enclosed (you will receive this with your order); The item is complete, unused, unworn, and undamaged (trying it on is of course allowed); The original tags and labels are still attached to the item; The items must be in the original packaging; The item has not been washed or worn. This also applies to discounted items.

No, return shipping fees apply per order. However, if an order was delivered in multiple packages, you may return it in a single package.

Money-back guarantee. Not completely satisfied with your purchase? No problem!

Should you wish to exchange a product for a different size, we advise you to return the current product and place a new order immediately, or visit one of our stores.

Would you prefer us to refund the purchase amount? Contact our Customer Care team at winkel@kekwomen.nl, and we will arrange that for you right away.

– iDEAL | Wero, Credit card: amount (minus €3.95) within 5 working days after processing.

– In-store returns: Refund processed within 5 business days, depending on the payment method.