Order
What is your question about?
How do I place an order?
1. Place your products in the shopping cart.
2. Check your order and click Order.
3. Fill in your details.
4. Choose your shipping and payment method and complete your order.
5. You will then receive an order confirmation by email (note: this may take a moment).
I haven't received an order confirmation, what now?
After placing an order, it may take a while before the confirmation arrives. Also check your spam folder.
Do you see the payment on your bank statement, but haven't you received an email? Then send a screenshot of your payment to our Customer Care team.
I entered the wrong address or want to cancel my order. What now?
Contact our Customer Care team as soon as possible and have your order number ready.
– Change address: is only possible if the package has not yet been shipped.
– Cancel order: We will do our best to stop the order.
– Modifying order: unfortunately not possible after placement.
The product I want is sold out. Will it be back?
Not all products are restocked online.
The product may still be available in a store near you; check the store inventory on the product page.
Can I reserve a product?
No, products in your shopping cart are not reserved.